Shipping policy

At Orvialo, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:

Processing Time

Orders are typically processed and shipped within 1–3 business days from the date of purchase, excluding weekends and holidays.
During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.

Shipping Rates

We’re happy to offer Free Shipping on all orders over $100.
For orders below this amount, shipping costs will be calculated at checkout based on your location and selected shipping method.

Delivery Time

Delivery times vary depending on your location.
Once shipped, your order will typically arrive within 7–15 business days, depending on the destination country and local postal services.
Please note that international shipments may experience slight delays due to customs processing.

Change of Address

If you need to change the shipping address for an order you’ve already placed, please contact us as soon as possible.
We’ll do our best to accommodate your request, but once an order has been processed for shipping, address changes cannot be guaranteed.

Order Cancellation

We aim to ship all orders as quickly as possible.
You have a 24-hours window from the time your order is placed to request a cancellation.
Please reach out to our support team via live chat or email at contact@orvialo.com with your order number, and we’ll handle the rest.